Published on: September 1, 2020

Housekeeping at the Mirror Lake Inn during a pandemic

By Steve Wyle, Housekeeping Manager

There are certain events that occur in a lifetime that you could never anticipate; the COVID-19 pandemic was one of those. It continues to challenge every one of us – in all walks of life – in ways we could have never imagined.

As many of you know, Mirror Lake Inn ownership decided to close the property on March 16 to do its share in flattening the curve of the coronavirus. The Inn remained closed into June when we opened for two weekends. Then on June 26, we changed to full-time and have been operating at a high pace since then as the result of visitor demand. To be honest, we were staffed for all possibilities, not knowing what was going to happen when the phased re-openings were announced by New York State.

During the closure, the hotel was anything but dormant. Going back to the spring, while we were off limits, owners and managers collaborated on a plan to make the spotless Mirror Lake Inn even cleaner. With an investment of over $400,000, we committed to this stepped-up level of health and safety with staff and guests uppermost in mind. Much of this responsibility has fallen into the housekeeping department where we have been using hospital-grade, Ultraviolet-C, light-emitting equipment and the use of electrostatic sprayers – everything intended to make sure our rooms are completely sanitized.

If you take a look at the video below, much of what I have been describing will become more vivid.

As you walk around the hotel, you will see hand sanitizers at all points of entry and exit, in each elevator car and in our reception areas. Also, the Inn has located many outdoor locations where you can dine, have a beverage and take in the beautiful views that surround us. Those spots include the yoga deck, front lawn beneath the Mountain View building, outside the spa pool, our private beach and the expanded outdoor seating at The Cottage Café.

As the Inn’s housekeeping manager, every moment I’m on duty, my attention is on the housekeepers and guests, making sure they are safe. And in reality, much of my time away from the Inn is spent on similar thoughts. Such is the nature of what we were handed six months ago. I must say our entire staff has coped remarkably well these past few months. Their daily efforts continue to be exemplary despite the number of hours worked each week. Thankfully, our entire crew remains healthy.

You can rest assured that we will continue to be vigilant in coping with this new set of challenges, and providing you and your family with the safest protocols practical once you step on the property. In the meantime, we send you thoughts of safety, health and happiness in coping with the new normal.

Best regards,