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Front Desk Agent, Part Time Night Audit
Pursue a career in a fun, team oriented atmosphere with great pay and benefits.
Available Positions
Front Desk Agent
Starting Rate is $20.00 per hour
We are looking for a Front Desk Agent to serve as our guests’ first point of contact (first impression) and manage all aspects of their accommodation in our AAA Four Diamond luxury resort – the finest in Lake Placid. We are looking for someone who thrives in a fast-paced environment while providing exemplary service to our guests. Join our team and work among the best in the hotel/resort business. This is a full time, year-round position. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate like dining, spa, salon, amenities, etc.
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred, but not required
- Customer service attitude
- Excellent communication and organizational skills
- Hardworking
- Honest
- Flexible with schedule
- Motivated
- Creative
- Dependable
- Eager to please
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Free Golf and Cross-Country Skiing at our sister property – The Whiteface Club & Resort
- Access to free Whiteface Ski Passes
- Training & Development
- Great pay and work environment
- Potential for bonuses
Equal Employment Opportunity Policy
The Mirror Lake Inn is committed to complying with all federal, state, and local equal employment laws. To that end, the Company is dedicated to maintaining a work environment that is free from harassment and discrimination on the basis of age, race, creed, color, national origin (including ancestry), religion, gender or sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), alienage or citizenship status (unless required by law), disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), marital status, victim status, familial status, military status, genetic information (including genetic characteristics), or any other protected status under federal, state, or local laws. The Company is dedicated to the fulfillment of this policy with respect to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, compensation, termination, and all other terms, conditions, and privileges of employment.
Part Time Night Audit
Starting Rate is $23.00 per hour
We’re looking for a Part-Time Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, checking out guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
- Check in guests, check out guests, answer phones
- Respond to guest complaints, requests and emergencies
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
Requirements
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
- Great pay and work environment
Equal Employment Opportunity Policy
The Mirror Lake Inn is committed to complying with all federal, state, and local equal employment laws. To that end, the Company is dedicated to maintaining a work environment that is free from harassment and discrimination on the basis of age, race, creed, color, national origin (including ancestry), religion, gender or sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), alienage or citizenship status (unless required by law), disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), marital status, victim status, familial status, military status, genetic information (including genetic characteristics), or any other protected status under federal, state, or local laws. The Company is dedicated to the fulfillment of this policy with respect to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, compensation, termination, and all other terms, conditions, and privileges of employment.
Apply Now
If you are interested in joining the Mirror Lake Inn family we strongly encourage you to submit an application. Our goal is to provide a nurturing and friendly work environment where we will assist dedicated individuals in growing and building a fulfilling career.